The economic potential of artificial intelligence

The economic potential of artificial intelligence

In recent years, artificial intelligence (AI) has ceased to be fiction and has appeared, little by little but in a very real way, in our lives. As we study the future of AI, a number of ethical issues, challenges and opportunities have appeared, and we will explore...
Call center call routing

Call center call routing

How we can improve call center routing thanks to AI As clients, we have all gone to a customer service department where we have had to wait by the phone for an agent to answer, accompanied by music in the background, and sometimes even missing the call during the...

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