In recent years, artificial intelligence (AI) has ceased to be fiction and has appeared, little by little but in a very real way, in our lives. As we study the future of AI, a number of ethical issues, challenges and opportunities have appeared, and we will explore...
How we can improve call center routing thanks to AI As clients, we have all gone to a customer service department where we have had to wait by the phone for an agent to answer, accompanied by music in the background, and sometimes even missing the call during the...
Is xAI the solution to the “black box” in machine learning? We are in the middle of a revolution: airBnb has revolutionized the way we look for accommodation on our holidays; Uber has transformed the way we move around within cities; Amazon, the way we...
Document AI is a Natural Language Processing (NLP) solution from the Google Cloud Platform based on Vision’s optical character recognition (OCR) technology. This new Google tool can identify text, images and characters in over 200 languages. What can we do with...
AI applications in the healthcare system The application of artificial intelligence (AI) in healthcare has become very relevant during the pandemic, playing an important role from the analysis of scientific documents about coronavirus to the search for the symptoms...
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