Call center call routing
How we can improve call center routing thanks to AI As clients, we have all gone to a customer service department where we have had to wait by the phone for an agent to answer, accompanied by music in the background, and sometimes even missing the call during the...
What is explainable AI (xAI) and why has it become critical to your business?
Is xAI the solution to the “black box” in machine learning? We are in the middle of a revolution: airBnb has revolutionized the way we look for accommodation on our holidays; Uber has transformed the way we move around...
Google Document AI: machine learning to extract valuable information from your documents
Document AI is a Natural Language Processing (NLP) solution from the Google Cloud Platform based on Vision’s optical character recognition (OCR) technology. This new Google tool can identify text, images and characters in over 200 languages. What can we do with...
