Call center call routing
How we can improve call center routing thanks to AI As clients, we have all gone to a customer service department where we have had to wait by the phone for an agent to answer, accompanied by music in the background, and sometimes even missing the call during the...
What is the current state of IoT?
IoT solutions that are used today The Internet of Things is one of the most relevant and influential technological developments today, it consists of a network of physical objects that have embedded sensors, software and other technologies in order to...
What is explainable AI (xAI) and why has it become critical to your business?
Is xAI the solution to the “black box” in machine learning? We are in the middle of a revolution: airBnb has revolutionized the way we look for accommodation on our holidays; Uber has transformed the way we move around within cities; Amazon, the way...
